8h88 Privacy Policy — Your Data, Protected
We are committed to protecting your personal information. This policy explains what we collect, why we collect it, and how it is kept secure.
Introduction
About This Privacy Policy
This Privacy Policy describes how 8h88 ("8h88", "we", "us", "our") collects, uses, stores, and protects the personal information of users ("you", "your") who access or use the 8h88 website and associated services, including casino gaming, sports betting, and payment processing. This policy applies to all users of the 8h88 platform regardless of the device or network used to access it, and covers information collected through the website, mobile browsers, and any communication channels operated by 8h88 including live chat and email support.
By registering an account on 8h88 or continuing to use the platform after this policy has been published, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal information as described herein. If you do not agree with any part of this policy, you must not create an account or continue to use the 8h88 platform.
Data Collection
Information We Collect
8h88 collects personal information that is necessary to provide a safe, compliant, and functional gaming and betting service. The categories of information we collect are described below.
Identity Data
Full name, date of birth, and identity document details collected during registration and KYC verification.
Contact Data
Mobile phone number, email address, and preferred contact language used to manage your account and send service notifications.
Financial Data
bKash, Nagad, Rocket, or Upay mobile wallet numbers used for deposits and withdrawals. We do not store full card numbers.
Usage Data
Game history, betting activity, session duration, wagering patterns, and platform navigation logs used to improve service quality.
Technical Data
IP address, device type, browser version, operating system, screen resolution, and network type collected automatically when you access the platform.
Communication Data
Records of live chat conversations, support emails, and feedback submissions retained for quality assurance and dispute resolution purposes.
Data Use
How We Use Your Information
8h88 uses the personal information we collect strictly for the purposes described in this policy. We do not sell personal data to third parties. The primary purposes for which your information is used are set out below.
Account Management
To create and maintain your 8h88 account, verify your identity and age, process deposits and withdrawals via bKash, Nagad, Rocket, and Upay, and communicate account-related updates and notifications to you.
Service Delivery & Improvement
To deliver casino games, sports betting markets, and associated features; to analyse usage patterns and player feedback in order to improve platform performance, game selection, payment reliability, and customer support quality.
Fraud Prevention & Security
To detect, investigate, and prevent fraudulent transactions, bonus abuse, multi-accounting, money laundering, and other prohibited activities. Technical data including IP addresses and device fingerprints is used to identify suspicious access patterns and protect the integrity of the platform.
Responsible Gaming
To monitor gameplay patterns that may indicate problem gambling behaviour, to enforce deposit limits and self-exclusion requests, to send responsible gaming reminders, and to comply with age verification requirements. 8h88 takes its responsible gaming obligations seriously and uses player data to protect vulnerable users.
Legal Basis
Why We Are Permitted to Process Your Data
8h88 processes personal data on the following legal bases: (a) Contract performance — processing is necessary to fulfil the contractual relationship between 8h88 and registered players, including account management, payment processing, and game delivery; (b) Consent — where you have expressly provided consent, for example by agreeing to receive promotional communications; (c) Legitimate interests — where processing is necessary for fraud prevention, platform security, and service improvement, provided those interests are not overridden by your rights; and (d) Legal obligation — where processing is necessary to comply with applicable laws.
You have the right to withdraw consent for any processing based solely on consent at any time, without affecting the lawfulness of processing carried out before withdrawal. To withdraw consent, please contact 8h88 support via live chat.
Data Sharing
When We Share Your Information
8h88 does not sell, rent, or trade personal data. We share information only in the limited circumstances described below, and only to the extent necessary for the stated purpose.
Service Providers
8h88 engages third-party service providers to support platform operations, including game studios (such as Pragmatic Play, Evolution Gaming, and Spribe), payment processors (bKash, Nagad, Rocket, Upay), fraud detection providers, identity verification services, and customer support technology providers. These providers access personal data only to the extent required to perform their contracted services and are bound by confidentiality obligations.
Legal Disclosure
8h88 may disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law, court order, or legal process. In such cases, 8h88 will disclose only the minimum data necessary to comply with the legal obligation and will, where permitted, notify the affected user.
Business Transfers
In the event that 8h88 undergoes a merger, acquisition, or sale of all or part of its assets, personal data held by 8h88 may be transferred to the acquiring entity as part of that transaction. Affected users will be notified in advance where legally required.
Cookies
Cookies & Tracking Technologies
8h88 uses cookies and similar tracking technologies to operate the platform, remember your session preferences, detect fraud, and analyse aggregate platform usage. Cookies are small text files stored on your device by your browser when you visit the 8h88 website. They do not contain personal information such as your password or payment details. The types of cookies used by 8h88 include: essential cookies (required for the platform to function), session cookies (which expire when you close your browser), and analytics cookies (which help 8h88 understand how the platform is used in aggregate, without identifying individual users).
You can control or disable cookies through your browser settings. Please note that disabling essential cookies may prevent some or all of the 8h88 platform from functioning correctly. 8h88 does not use cookies to track your activity on third-party websites or serve targeted advertising outside of the 8h88 platform.
Security
How We Protect Your Data
8h88 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. All data transmitted between your browser and the 8h88 platform is encrypted using 256-bit SSL (Secure Sockets Layer) technology. Payment data is handled through encrypted channels provided by our payment partners and is never stored in plain text on 8h88 servers. Passwords are stored as cryptographic hashes and are never visible to 8h88 staff.
Access to personal data within 8h88 is restricted on a strict need-to-know basis. Staff who handle personal data are trained on data protection obligations. 8h88 conducts regular internal reviews of its security practices and updates its technical measures in response to emerging threats. Despite these measures, no method of electronic data transmission or storage is completely secure, and 8h88 cannot guarantee absolute security.
Retention
How Long We Keep Your Data
8h88 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or for as long as required by applicable law. Account data is retained for the lifetime of your active 8h88 account. If your account is closed, your personal data will be retained for a minimum period of five years following closure to comply with anti-money-laundering record-keeping requirements and to resolve any outstanding disputes.
Transaction records, including deposit and withdrawal histories, are retained for a minimum of five years from the date of each transaction for financial record-keeping and compliance purposes. Communication records, including live chat transcripts and support emails, are retained for two years from the date of the communication. After applicable retention periods expire, data is securely deleted or anonymised.
Your Rights
Your Data Protection Rights
8h88 respects your rights in relation to the personal data we hold about you. The following rights are available to all registered users of the platform. To exercise any of these rights, please contact 8h88 support via live chat.
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Right of Access
You may request a copy of the personal data 8h88 holds about you at any time. We will respond to verified access requests within 30 days.
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Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update basic account information directly through your account settings.
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Right to Erasure
You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. Note that deletion requests cannot be fulfilled while your account is active or while legal retention periods are in force.
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Right to Object
You have the right to object to the processing of your personal data where that processing is based on legitimate interests. If you object, 8h88 will cease that processing unless it can demonstrate compelling legitimate grounds that override your interests.
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Right to Portability
Where processing is based on your consent or on a contract with you, you may request that 8h88 provide your personal data in a structured, commonly used, machine-readable format so that it can be transferred to another service provider.
Children
Children's Privacy & Age Restriction
The 8h88 platform is strictly intended for adults aged 21 years and above. 8h88 does not knowingly collect personal data from individuals under the age of 21. If 8h88 becomes aware that personal data has been collected from a person under 21, that data will be deleted immediately and the associated account will be permanently closed. If you are a parent or guardian and believe that a person under 21 in your care has provided personal data to 8h88 without your knowledge, please contact our support team immediately via live chat so that we can take prompt action.
Policy Updates
Changes to This Privacy Policy
8h88 reviews and updates this Privacy Policy periodically to reflect changes in our data practices, platform features, or applicable legal requirements. When material changes are made, we will notify registered users by posting the updated policy on the 8h88 platform with a revised effective date. Your continued use of the 8h88 platform following the posting of an updated policy constitutes your acceptance of the revised terms. We encourage you to review this policy each time you access the platform to stay informed about how your data is protected.
Contact
Privacy Questions & Contact
If you have any questions, concerns, or requests relating to this Privacy Policy or the way 8h88 handles your personal data, please contact our support team. We are committed to addressing privacy queries promptly and transparently. You can reach us via the live chat function on the 8h88 platform or by email at the address below. Please do not share sensitive account credentials (passwords, payment PINs) in any support communication.
Email Support
Your Privacy Matters to Us
Now that you have read our Privacy Policy, feel free to explore the 8h88 platform, check our FAQ for common questions, or review our responsible gaming resources.
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